Dear CATCH Nation,
I’m honored to share an exciting milestone with you on 05/25/2025. The year 2026 marks our 25th year of serving our customers with excellence in Data Management and Analytics. As we enter our silver anniversary year, we reflect with pride on a journey built on hard work, innovation, and an unwavering commitment to our clients.
One of the accomplishments we’re especially proud of is our Net Promoter Score (NPS), which ranks in the top 15% of all Professional Services Firms. The NPS is a widely recognized measure of customer satisfaction and loyalty, and this remarkable achievement reflects not only our team’s dedication but also the trust and confidence our customers have placed in us. It’s taken nearly three decades of persistence, learning, and evolution to reach this point, and I couldn’t be more proud of our people and their relentless pursuit of excellence.
Nearly 25 years ago, we made a promise: to consistently measure, understand, and improve our customer satisfaction. Inspired by the principle, “What gets measured, gets done,” we committed to making the customer experience our top priority. Every team member understands the importance of delivering value at every touchpoint, and we actively celebrate the individuals who go above and beyond for our clients. To our incredible team, thank you for your passion, professionalism, and the world-class service you provide every day.
To our customers, thank you. Your trust, your referrals, and your continued partnership are the ultimate vote of confidence. You’ve opened doors, introduced us to new opportunities, and walked alongside us throughout this shared journey. We are truly grateful.
From our humble beginnings in a Midwest basement to now supporting clients across more than 30 states and hundreds of thousands of users, our story has always been powered by people, both our team and those we serve.
We are deeply honored to be on this journey with you. Thank you for 25 remarkable years. Here’s to the next 25, filled with excitement, ambition, and a continued focus on delivering excellence.
With gratitude and appreciation,
Mark Floersch, CEO
Thank you—and cheers to the future!
