At CATCH Intelligence, our mission is to deliver world-class Data Management and Analytics (DMA) systems that provide the greatest value to you and your organization. Achieving this means creating software that is not only functional but also intuitive, customizable, and aligned with the unique needs of our customers. Over the past year, we’ve taken a closer look at customer feedback through our Net Promoter Score (NPS) to understand what’s working, what’s evolving, and how we can continue to deliver maximum value.
A Record NPS Milestone
We are proud to share that our current software NPS has reached 50, the highest in our history and an increase from 42 last year. To put this in perspective, the average NPS for SaaS software typically ranges from 31 to 36, whereas Internet Software and Services average just 9. Even leading platforms in the market often report scores in the mid-30s.
Publicly available NPS benchmark sources also show a wide spread across major technology and SaaS providers. In one commonly referenced benchmark, ten prominent companies were listed, and our NPS of 50, placed us ahead of eight of those reported scores. Within the SaaS industry, an NPS above 0 is considered good, and 50+ is regarded as excellent, placing our score firmly within the top tier of performance.
This milestone isn’t just a number; it’s a reflection of the trust our customers place in us and the positive experiences they have with our software and our team.
Updates That Matter
Over the past year, we’ve delivered quarterly updates to our C3D Product, enhancing the experience for BusinessObjects users. Some key improvements include:
- WebI Enhanced Visualization: A feature that dramatically increases the ability to create engaging, interactive charts and data visualizations.
- Custom Branded Themes: The upcoming January 2026 release will make it easier than ever to export and import client-branded themes across environments.
- Offline BI Portal Support: We’re preparing to enable hosting of offline content, including HTML documents introduced in BusinessObjects’ BI 2025 release.
Each update reflects a commitment to listening closely to our customers and responding to their real-world needs.
What Our Customers Value
Feedback consistently highlights three things:
- Personalized Support: Experienced, knowledgeable staff who understand the BusinessObjects ecosystem.
- Responsiveness: Many enhancements originate from direct customer suggestions, ensuring the product evolves to meet actual needs.
- Long-Term Relationships: Numerous clients have been with us for over a decade, valuing the personal connections we maintain alongside our technological solutions.
Looking Ahead
Customers have expressed growing interest in AI features for natural language queries and additional training resources. While new functionality like WebI Enhanced Visualization has been well received, it’s clear that the combination of reliability, customization, and personal support sets our software apart.
Every update, enhancement, and innovation is guided by the people who use our software daily. As we continue to listen, learn, and iterate, we remain focused on delivering solutions that not only meet expectations but also empower our customers to succeed.
We’d love to hear from you. Whether you’re curious about how our software can support your data and analytics goals or want to explore the latest features in our C3D Product, reach out to us today and let’s start the conversation.
